Monitoring Service
Your video system has been designed to protect your site and promote peace of mind. In order to maintain its effectivity, we offer a four stage servicing and aftercare solution designed to minimise disruption and ensure that your system receives the care it deserves.
24/7/365 Control Room
When one of our systems is coupled with our highly tailored remote monitoring service, we can provid peace of mind you need 24 hours a day, 365 days a year. Using our in-house central monitoring station manned by our fully qualified staff professional, we are fully equipped and ready to respond to any incident occurring on your site. At the very heart of our service is our video alarm receiving platform, which allows us to respond to incidents within moments of their occurrence.
Mobile App Monitoring
Using our mobile app, you can connect to your site from anywhere in the world. All you need is our app and a web connection. Once installed, use the app to connect to your site and view real-time images from your site cameras. You can access recorded images via our remote playback option and the app supports pinch and zoom facilities – providing you with exceptional levels of remote connectivity.
Rapid Response
If there is an intruder detected on your site, we are alerted immediately and are able to respond to all incidents rapidly and effectively. Combining our video systems and Alarm platform, we can pinpoint the location of the intruder and issue the necessary deterrent to prevent any damage or loss to your business.
Time Lapse
Our Time Lapse service provides a visual record of your project progression. We can provide start to finish visuals no matter the length of the project. We use high definition cameras to gather images from your site which you can access via your own password protected webpage. This features live images and regularly updated videos. We can also produce a high quality DVD at the end of your project, featuring a full Time Lapse video complete with branding, a soundtrack and title slide
Assessment
We will carry out regular and comprehensive assessments of the overall condition of your CCTV equipment. Initially carried out remotely by our technicians, we will carry out an Electronic System Health Check to ensure that all cameras, detectors and alarms are working correctly and that all associated systems (lighting and audio facilities etc.), are checked and defect free
Troubleshooting
If during our Electronic System Health Check we find that your CCTV system requires attention, or that you report a failure to us (e.g.: you accidentally damage a camera or you cut through essential system wiring) we will to arrange to send an engineer to your site to rectify the fault, so you can be sure that your system continues to protect your site as designed
Equipment Maintenance
As your site develops it can cause difficulties with the CCTV equipment – e.g. new buildings can block camera views or detection ranges. Our aftercare service keeps a close eye on your site to ensure your security equipment is always in the correct location to keep your site secure
Reconfiguration
Whatever the size of your CCTV system, we will work closely with you to ensure that it is kept in a fully serviceable condition, allowing you to benefit from the peace of mind it delivers for many weeks, months and years to come. To do this, we use a combination of our Electronic System Health Checks supported where necessary by physical site visits by our engineers. This combination of electronic support and engineering expertise assures you that your system is maintained to exacting and rigorous standards at times